K's Trailer Parts and Service is truly an incredible business with top-notch customer service.
I'm a professional musician in a full-time touring outfit. Life on the road as a band is already pretty tough, but there are some days that are truly horrible. We recently had one of those days. We were one hour into our 9 hour drive to Cheyenne from Sioux Falls, SD when the rear shackle link on our trailer's left equalizer broke. (I had no idea what any of those things were more than a week ago.) We had 8 hours left to drive and our scheduled arrival time was already half an hour past the time that the production staff requested we be there for load in. Our show the day after Cheyenne was in Park City, and there was no way in hell we were going to drive a broken trailer into any kind of mountains; we're honestly kind of surprised we ever even made it to Cheyenne, and that was driving through plains. We thought we might have to cancel our Park City show and maybe even the one after that, but K's really came through.
I was on the phone with a man named Wes over and over throughout the day. Wes and the techs at K's were able to help identify the problem over the phone and with texted photos, put together an order of replacement parts, take my order over the phone, and have the order ready for pickup at pretty much a moment's notice. Seriously, I was probably on the phone with him 10 times over the course of that day, in and out of cell service, and the whole time, he was super kind and helpful. I think he probably lowered my blood pressure 30 points that day. The folks at K's really came through for us in a big way. Without their help, we would've had our first ever show cancellation! We can't thank them enough. These folks know their trailers and are really just amazing.